Bad Business

When you buy something, pay for something, receive confirmation & shipment details, you expect it.

You expect it to arrive as promised, when promised, for the price you’ve paid.

And when it doesn’t show up, you expect the company to do something about it. It’s part of being in the service industry — serve people, and if you fail but want to continue having customers, make it right. Seems pretty simple to me.

Apparently, it’s not.

I ordered iMuffs a day or two after Christmas. They promised me the product would arrive within a certain window. When it didn’t arrive in the usual time period — five days — I e-mailed the company. I was polite, simply asking what was going on. They were polite, said give it a few more days, and then we’ll look into it. (Why they didn’t look into it then is beyond me.)

A few days passed, still nothing. I let them know. They said they’d talk to the shipping company and get back to me. A few days later, I hadn’t heard anything, so I wrote again.

They said they’d ask the shipping people to start an investigation, but they weren’t sure how long it’d take. They asked me to wait.

My patience began to wear away. I said I wanted them for last weekend, and now I wouldn’t have them for this weekend. Where are my iMuffs?

No response.

So then I got angry. I demanded a new product — I requested it be overnighted. Still nothing. It’s been over two weeks since the expected day of arrival, and I have no word about the iMuffs.

When do you reach the point of calling up the credit card, rescinding payment, and trying again from a different vendor?

GRRRRR!!!